Reference

How hades888 Handles Your Account Privacy

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay TransactionsCookie ControlsData Access RequestsIndonesia-Region Policy

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HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Check

We apply account-level security measures across every session — whether you are depositing via DANA on mobile or accessing the lobby on desktop. SSL encryption covers all data in transit. Your account uses OTP verification at login to confirm it is you, not someone else, making unauthorised access significantly harder. We review data retention schedules regularly so we are not holding information longer than necessary.

Encryption in Transit

All data moving between your device and hades888 — including wallet references and login credentials — travels over SSL-encrypted connections at all times.

OTP Login Verification

Every login triggers a one-time code sent to your registered contact. This step blocks access even if someone else has your password.

Retention and Deletion

We keep your data only as long as required by applicable law or active account status. Once neither applies, personal records are deleted from our systems.

Data Access Requests

You can request a copy of the personal data we hold on you at any time. Submit the request through live chat or email and we will respond within the timeframe local law requires.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. You can reach us through live chat directly from your account page, or send a written request via email. For players in Jakarta or Surabaya, response times through live chat are typically faster than email for routine account queries.

Team online

Live Chat

Open your account page and tap the chat icon — available around the clock for data queries, wallet verification, and account access questions.

Email Support

Send your data request or privacy concern to our support address. Include your registered account name so we can locate your records quickly.

Account Settings

Some data preferences — including cookie settings and marketing contact options — can be managed directly inside your account settings without contacting support.

What We Collect and Why It Matters

hades888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on hades888, we collect the information needed to run it: your registration details, login activity, and payment records tied to your DANA, OVO, or GoPay wallet. This data lets us process your deposits, verify withdrawals, and keep your account secure. We

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do not sell your personal data to third parties, and we do not share it beyond what is needed to operate the platform or comply with applicable law. Transaction records — including wallet references from OVO or GoPay — are retained for the period required under
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applicable regulations in your region. If you close your account, we retain only what the law requires us to keep, then delete the rest. Access to your data is restricted to authorised staff and the payment processors that handle your wallet transactions. Any data transfer outside
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Indonesia follows the requirements of applicable local law. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how hades888 handles account and payment data. If your question is not here, live chat support is available around the clock.

We collect your registration details, contact information, and the wallet identifiers you use — such as your DANA, OVO, or GoPay account reference — to process transactions and verify your identity.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions, and where required by applicable law. We do not sell your personal data to advertisers or unrelated third parties.

Active account data is retained while your account is open. After closure, we keep only what applicable regulations in your region require, then delete the remainder from our systems.

Contact us via live chat from your account page or by email. Include your registered account name. We will respond within the timeframe required under applicable local law.

You can request deletion of personal data we are not legally required to retain. Submit the request through live chat or email and our team will confirm what can be removed and the timeline.

We use session cookies for account login and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences inside your account settings at any time.

How hades888 Handles Your Account Privacy

Data Handling You Can Check

Encryption in Transit

OTP Login Verification

Retention and Deletion

Data Access Requests

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Data

01 What personal data does hades888 collect when I register?

02 Does hades888 share my data with third parties?

03 How long does hades888 keep my account data?

04 How do I request a copy of my personal data?

05 Can I ask hades888 to delete my data?

06 What cookies does hades888 use and can I control them?

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