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What You Need to Know About KYC Document Submission

Before your account at hades888 is fully active for withdrawals — including cashouts to DANA, OVO, or GoPay — we ask you to complete a short identity check.

Identity DocumentProof of WalletSelfie VerificationAccount Status CheckFast Review Process
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hades888 What You Need to Know About KYC Document Submission
hades888 Which Documents We Accept for KYC

Which Documents We Accept for KYC

For your identity check, we accept a national ID card (KTP) as the standard document. Your submission must show your full name, date of birth, and ID number clearly — blurry or cropped photos are returned for resubmission, which delays your cashout. Along with your ID, you will need to confirm ownership of the e-wallet you registered — whether that is DANA,

OVO, or GoPay — by submitting a screenshot showing the wallet name and registered phone number. Some accounts flagged for higher withdrawal volumes may also be asked for a short selfie holding the ID. Every document is reviewed by our verification team, and you will receive an account status update once the check is complete.

HOW WE HANDLE YOUR DATA

Why Our KYC Process Is Built Around Your Account Safety

Document verification exists to protect your account — not just to tick a compliance box. Every file you upload is handled under strict data protocols, and your personal ID is never shared with third parties outside the verification workflow. Here is how we keep the process clean and fair for every account holder.

Encrypted Document Upload

All KYC files you submit travel through SSL-encrypted channels. Your ID photo and wallet screenshot are stored in a restricted environment accessible only to our verification staff.

One Account Per Identity

KYC matching ensures that each verified identity links to one account only. This protects your balance and prevents duplicate account issues that could delay cashouts.

Wallet Ownership Confirmation

We cross-check the name on your DANA, OVO, or GoPay wallet against the name on your submitted ID. Matching details means your withdrawal lands in the right account without a manual hold.

Review Timeline Transparency

Once we receive your complete document set, we aim to complete the review without unnecessary delay. Your account status page reflects the current stage so you are never left guessing.

KYC HELP CHANNELS

Get Help With Your Verification Step

If your KYC submission is returned or your account status has not updated after you submitted your documents, our support team is here to sort it out. Reach us through any of the channels below and quote your registered phone number so we can locate your account quickly.

Team online

Live Chat Support

Open the live chat window from your account dashboard. Our team responds around the clock and can check your KYC queue status in real time.

WhatsApp Account Help

Send your query via WhatsApp with your registered number and a brief description of the document issue. We will reply with a checklist of what is still needed.

Email Document Resubmission

If your photo upload failed or was rejected for quality, email the corrected document directly to our verification address shown inside your account settings.

Key Terms in the KYC Verification Process

Not familiar with some of the words used during account verification? These short definitions cover the terms you are most likely to encounter when submitting your KYC documents at hades888.

01
What does KYC stand for?

KYC stands for Know Your Customer. It is the process where a platform confirms your real identity by checking an official document before allowing full account access or withdrawals.

02
What is a liveness check in KYC?

A liveness check is a selfie verification step where you hold your ID next to your face. It confirms the person submitting the document is the actual account owner, not a third party.

03
What does 'document rejected' mean in account verification?

A rejected document means the file was unclear, expired, or did not match the account details. You will need to resubmit a corrected version before verification can continue.

04
What is wallet ownership verification?

Wallet ownership verification is the step where you prove the DANA, OVO, or GoPay account belongs to you — usually by submitting a screenshot showing your registered name and phone number.

05
What does 'pending review' mean on my account status?

Pending review means your documents have been received and are in the verification queue. No action is needed from you unless our team contacts you asking for additional information.

06
What is a verified account tier?

A verified account tier is the status your account reaches once KYC is complete. It unlocks full withdrawal access, including cashouts to DANA, OVO, and GoPay where local law permits.

Common Questions About Submitting Your KYC Documents

These are the questions we hear most often from account holders in Indonesia — from Jakarta to Surabaya — going through the KYC process for the first time. Read through before you start your submission to avoid the most common delays.

You can make your first deposit before KYC is complete. However, withdrawals to DANA, OVO, or GoPay will be held until your identity check is finished and your account is fully verified.

We strongly recommend submitting your KTP as it is the standard identity document for Indonesia accounts. If you have an issue with your KTP, contact our live chat team before uploading an alternative document.

From your account dashboard on mobile, open the verification section and use the upload button to take a photo directly with your camera or select an existing file. Make sure the image is well-lit and all four corners of the ID are visible.

A name mismatch between your DANA, OVO, or GoPay account and your submitted ID will pause the verification process. Contact our support team with both documents so we can advise on the next step.

We aim to process complete document submissions without unnecessary delay. If your submission is missing a document or the photo quality is low, the review will pause until you resubmit the corrected file.

In most cases, one successful KYC submission is enough. However, for accounts with significantly increased withdrawal activity, we may request an updated document check to keep your account secure.

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